Can I keep my phone number?
In many cases, yes. We confirm carrier and call-routing options during discovery; keeping your number may use forwarding or another supported configuration.
What counts as a minute?
Included minutes are actual AI conversation time, not a per-call guarantee. At an illustrative three-minute average, 600 minutes is about 200 calls and 1,000 minutes about 333 calls.
What happens if I exceed my minutes?
Basic overage is $0.45 per additional minute; Professional overage is $0.35 per additional minute. Usage and customer-approved spending limits are disclosed before launch. Unused minutes do not roll over.
Are extra languages available?
Basic can add supported language capability for $50/month, subject to configuration. Professional includes up to three configured supported languages.
Does Professional include texting?
Professional can include configured supported business SMS workflows. SMS allowances are not set here; carrier/message charges and registration/consent requirements may apply.
Can you customize training?
Basic includes simple setup and baseline training. Professional includes advanced training, custom workflows, and reasonable agreed tuning. Further scope is quoted separately.
Are Enterprise minutes unlimited?
No. Enterprise usage terms are built into its custom contract. “Included” is not unlimited minutes; usage and service allowances are set after operational discovery/audit.
Do you honor a quote A.T. already sent me?
Yes. Individual written proposals issued by A.T. are honored according to their stated conditions and take precedence over generic website pricing for that recipient.
What is an operational audit?
A scoped review of call volume, locations, concurrency, workflows, integrations, security needs, and support. Introductory discovery is free; deeper audits generally start at $500, only if A.T. approves the exact fee in writing before work begins.